Returns & Exchanges
At Lorenzo, we strive for sartorial perfection, but if your selection is not quite right, we offer a seamless 30-day return policy for all unworn garments in their original condition. Our goal is to ensure your wardrobe reflects your personal style with absolute confidence.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack the items in their original Lorenzo packaging, ensuring all designer tags and security seals remain intact.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing