Frequently Asked Questions
Everything you need to know about your Lorenzo shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
What is your return and exchange policy?
Lorenzo offers a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee.
How do I ensure I choose the correct size?
Each product page includes a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are Lorenzo products ethically manufactured?
Yes, we are committed to sustainable fashion. All Lorenzo garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.